Terms of Service

We provide the following categories of services to small businesses, homes, schools, NGOs and individuals across South Africa:

• ·IT support & outsourcing
• ·Computer repairs
• ·Networking & Wi-Fi
• ·CCTV & security technology
• ·Printer & office technology
• ·Web design
• ·Graphic design
• ·Digital automation
• ·Digital skills training

We reserve the right to refuse or decline any service request at our discretion, including where the requested work falls outside our area of expertise, presents unreasonable risk, or cannot be performed safely or lawfully.

The specific scope, deliverables, timelines and price for any engagement are defined in the Quote or signed contract we provide. These terms apply as the default baseline where the Quote or contract is silent.

For clients on an ongoing Care Plan, we commit to the following response time targets, measured from the time a support request is logged and acknowledged:

On-site visits are typically scheduled within 1 to 3 business days depending on priority, technician availability and your location.

After-hours emergency support is available at a premium rate for SLA clients only. Non-SLA clients requiring after-hours support will be quoted on a per-incident basis.

The full SLA document — including priority definitions, response vs. resolution targets, exclusions, and credit provisions — is provided on Care Plan sign-up and forms part of your engagement with us.

To allow us to perform the Services effectively, you agree to:

• ·Provide accurate, complete and timely information about your environment, equipment, requirements and history of any prior issues.
• ·Ensure we have authorised access to the systems, premises and equipment required to perform the work, including any passwords, keys, fobs or escort arrangements.
• ·Maintain your own backups of your data. We will advise on backup strategy where requested, but we do not own your data and accept no responsibility for data you have not backed up.
• ·Notify us promptly — ideally in writing — of any issues, security incidents, hardware changes, software changes or staff changes that may affect the Services.
• ·Provide a safe and lawful working environment for our technicians on Site, including compliance with the Occupational Health and Safety Act 85 of 1993 and any site-specific safety requirements.

To the maximum extent permitted by South African law, our liability for any claim arising out of or in connection with the Services is limited to the amount you paid us for the specific Service giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue, loss of business, loss of anticipated savings, or loss of data — even if we have been advised of the possibility of such loss.

We are not liable for any loss of or damage to data where you failed to maintain the backups we recommended in writing.

In any event, our maximum aggregate liability for any incident or series of related incidents is capped at ZAR 50,000 (fifty thousand South African Rand).

We strongly recommend that all clients maintain appropriate insurance — including cyber liability, business interruption and asset insurance — appropriate to their own risk profile and the value of the systems and data we are engaged to support.

All Intellectual Property created by us in the course of providing the Services — including source code, designs, documentation and brand assets — is transferred to the client upon receipt of full payment for the relevant Services. Until full payment is received, we retain ownership of all such Intellectual Property.

We retain the right to use completed work in our portfolio and marketing materials. Work will be anonymised by default unless you provide written permission to be identified, or written notice declining portfolio use entirely.

Third-party software, components, fonts and assets remain the property of their respective owners and are licensed under their original terms. Where we incorporate open-source components into deliverables (for example under the MIT, Apache 2.0 or GPL licences), those components remain licensed under their respective open-source licences and the corresponding licence texts are provided with the deliverables where applicable.

We treat all client information — including system configurations, credentials, business information and personal information — as strictly confidential. We will not disclose your information to any third party except where required by law, or where you have provided written consent.

We comply with the Protection of Personal Information Act 4 of 2013 (POPIA). Full details of how we collect, use, store and protect personal information are set out in our Privacy Policy, which forms part of these terms by reference.

Non-Disclosure Agreements (NDAs) are available on request for engagements involving particularly sensitive information, trade secrets or regulated data. Please raise this with us before work begins.

Either party may terminate ongoing Services (including Care Plans and SLAs) by giving 30 days’ written notice to the other party.

For one-off work: cancellations made within 24 hours of the booked appointment may incur a call-out fee to cover technician time and travel. Where work has already commenced, you remain liable for the work performed up to the cancellation.

On termination for any reason: you remain liable for all work completed up to the termination date, and we will deliver all work-in-progress and Intellectual Property created up to that point, subject to receipt of payment for that work.

Care Plan refunds are calculated on a pro-rata basis for any unused months remaining on the plan, less the value of work actually performed during the billing period.

Nothing in these terms is intended to be unfair to a consumer as contemplated by Sections 48 and 49 of the Consumer Protection Act 68 of 2008. Any term found to be unfair, unjust or unreasonable in terms of the CPA is severable and will be read down to the maximum extent permitted by law.

We aim to resolve all disputes fairly, quickly and at the lowest possible cost. If a dispute arises out of or in connection with these terms or any Services, the parties agree to follow these steps in good faith:

These terms are governed by, and construed in accordance with, the laws of the Republic of South Africa.